I am Henna Syed

Empowerment Coach, Educationist & L&D Specialist

BA Psy MA Eng B.Ed & PGP in Data Science- 18 years of work experience

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Empowering

Inspiring

Professional

Compassionate

About Me

Dedicated and innovative Instructional Designer, Curriculum Developer, and Academician with over 18 years of diverse experience spanning education and corporate training. A passionate advocate for creating engaging learning experiences, fostering student growth, and delivering impactful career counseling. My expertise extends beyond student development, as I also design tailored training interventions for corporate organizations, enhancing workforce productivity and leadership capabilities.

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Professional Summary

Dedicated Instructional Designer, Curriculum Developer, and Career Counselor with over 18 years of diverse experience in education and corporate training. Expertise in creating engaging learning experiences, fostering student growth, and driving organizational success through innovative training programs and strategic leadership. Proven entrepreneurial and administrative capabilities, having established and managed an institute in Oman. Adept at integrating modern technologies, including AI, to revolutionize learning methodologies.

Core Competencies

Learning & Development (L&D) Strategy & Instructional Design

Curriculum Development using ADDIE & SAM models

Educational Technology Integration (LMS, AI Tools)

Faculty Development & Teacher Training Programs

Soft Skills & Life Skills Training for Educators & Students

Psychometric & Career Counseling

Multiple Intelligences Theory for student assessment

Psychometric Testing & Career Guidance

Mentorship & Leadership Development

Student-Centric Strategic Planning for Growth

Change Management & Organizational Development

Program Evaluation & Impact Assessment

Change Management for Educational & Corporate Training Programs

Strategic Planning & Business Development in L&D

Operational Management & Compliance in Institutions

Empowerment & Personal Growth Coaching

Team Building & Leadership Development

Emotional Intelligence & Resilience Training

Educator & Student Empowerment Programs

Professional Growth & Career Transition Coaching

Professional Experience

Freelance | Global | 2020 – Present

Design and development Specialist

Developed over 25+ e-learning modules and workshops, achieving a 95% satisfaction rate in post-training surveys.
Increased training engagement by 30% through AI-driven solutions and interactive LMS platforms.
Analyzed training outcomes and demonstrated an average 20% improvement in workforce productivity.
Delivered training solutions for diverse sectors, collaborating with cross-functional teams to meet project deadlines.
Integrated multiple instructional design models (ADDIE, SAM, Bloom’s Taxonomy, and Kemp Model) into customized training solutions.

Workbench Online Academy | Sharjah, UAE | 2022 – 2024

Academic Coordinator, Administrator, and Facilitator

Enhanced academic performance by 60% through innovative IGCSE teaching strategies.
Provided teacher training sessions, helping teachers integrate the latest technology to improve student participation, which increased by 70%.
Boosted student satisfaction by 80% through improved parent-teacher meetings and actionable feedback reports.
Facilitated meaningful exchanges between parents and educators to enhance student performance.

Launchpad Institute of Excellence | Muscat, Oman | 2018 – 2022

Founder & Managing Director | Career Counselor

Successfully established a training institute in Oman, overcoming challenges with the Ministry of Education on licensing and staff visa issues.
Expanded student enrollment by 12x within two years, from 10 to 120 students across two centers.
Designed and implemented corporate training programs for 15+ organizations, resulting in a 30% improvement in workforce skill levels.
Initiated career mapping sessions, guiding 200+ students in decision-making and higher education pathways.
Provided AP Psychology lessons to international students, helping them achieve high scores and gain acceptance into top universities.
Facilitated SAT English lessons, guiding students to improve their scores and prepare for competitive college admissions.
Organized Summer English language camps for Omani national students, focusing on language acquisition and academic preparation.
Achieved 98% customer satisfaction through innovative program designs and operational excellence.
Proposed the requirement of a new license to the Ministry of Education in front of directors from various regions of Oman. Following the presentation and discussions, the Ministry launched a new license for the Student Support Program within a year.
Proposed Oman Science Congress to the Director General of Education of Oman as a global platform for scientists and enthusiasts to showcase innovations, fostering scientific interest, boosting tourism, and enhancing Oman’s economy.
Participated in and conducted a session during the Oman Science Festival.

Al Nahdha Group of Companies | Oman | 2016 - 2017

Payroll Head | Data Analyst - Report Specialist

Designed and implemented Standard Operating Procedures (SOPs) for payroll operations across Oman and the Middle East.
Automated payroll processing for 1,700+ employees of a Manpower and Construction company in multiple regions, reducing errors by 95% and cutting payroll time by 60%.
Generated detailed reports to support management in strategic decision-making.
Proposed and executed workflow improvements for seamless payroll operations.
Led payroll initiatives, ensuring accurate and timely salary disbursement.

Indian School Sohar | Oman | 2014 – 2016

PGT English Teacher & Life Skills Coordinator

Taught English to students in Grade 8 to 12 (CBSE), creating an engaging environment that generated increased interest in the subject, leading to improved student participation and language proficiency.
Empowered 600+ students across Grades 6 to 12 through targeted Life Skills training, enhancing their personal development, decision-making, and problem-solving abilities.
Transformed English lessons by incorporating interactive, fun-filled activities, making each lesson unique and accessible to students with varying learning styles.
Fostered a deep appreciation for English Literature, helping students excel in areas such as verbalization, story writing, and public speaking.
Achieved a 15% improvement in overall language proficiency scores through innovative teaching methods and student-centered learning approaches.

Islamic International School, Mumbai | 2011 - 2012

English & Social Science Teacher & Public Speaking Facilitator

Taught English and Social Science, incorporating critical thinking and engaging activities into lessons.
Facilitated public speaking sessions to improve students’ communication skills and confidence.
Actively contributed to school events and outreach activities as part of the Ladies Wing of the Islamic Research Foundation.

Hyatt Hotels - World Wide Reservation Centre, Mumbai | 2006 -2008

Reservation Officer

Managed reservation processes with a focus on accuracy, customer satisfaction, and operational efficiency.
Supported international guests in booking and travel-related inquiries, ensuring a seamless customer experience.
Highest Gold Passport Enrolments Awarded
100% Call Quality Awarded

Education

IBM Edology (2022)

Post Graduate Program in Data Science

University of California, UCLA Extension (2020)

Certified Global Career Counselor

University of Mumbai (2014)

Master’s in English Literature

St. Mary’s B.Ed College, (2011)

Bachelor’s in Education (B.Ed)

University of Mumbai (2010)

Bachelor’s in Psychology & English,

Key Achievements

Designed a Visual Basic application to streamline payroll processes, reducing errors by 95% (Al Nahdha Group).

Pioneered "Let’s Talk" Vlog Challenge involving 21 schools, boosting engagement among 1,000+ students

Developed psychometric assessments, providing actionable career insights to 500+ students.

Successfully established a training institute in Oman, overcoming regulatory and operational challenges. Inaugurated by Indian Ambassador to Oman

Proposed and successfully influenced the launch of a new Student Support Program license by the Ministry of Education, Oman.

"Pedagogists Event" - celebrating Teacher's Day event organised and conducted twice year - 2020 & 2021

"Aspiring Youth" Webinar - Conducted and led webinar on Emotional intelligence

"New Life Paths" Webinar - With Ms Hilde Discussed how coaching works

"Study in Europe" - discussion with medical student - Sarah Saji

Conducted a session at the Oman Science Festival, contributing to educational discussions

Certifications

Technical Skills

Interests

Psychometric Testing
Educational Innovation
Digital Transformation in Learning
Public Speaking

Languages

Hindi / Urdu (Native)
English (Fluent)
Malayalam (Conversational)
Arabic (Basic)

Professional Training

English Language Teaching and Enhancing Communication Skills (2016) - Oxford University Press
Perception, Emotional Intelligence, and Conflict Management - IIM Ahmedabad
Voice & Accent Training - Hyatt Hotels (2007)

Volunteer Work

Organized community outreach programs with the Ladies Wing at the Islamic Research Foundation.
Conducted workshops on emotional intelligence and effective communication for underprivileged students.

My Portfolio

E Learning Modules

Faculty Development Programs

Dynamic Dashboards

Sales Analysis Dashboards

Analysis of Crime Rates in Mumbai Neighbourhoods

Automated Payroll Processing for 1,700+ Employees

Student Performance Tracking Templates

My Courses

Enhancing Emotional Intelligence for Students

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Empowering Women Through Leadership Skills

Effective Communication for Teachers

Mindfulness and Stress Management for Parents

Building Confidence and Public Speaking Skills

Time Management and Goal Setting for Success